SIXT Rent a Car

I booked an SUV at San Jose Airport Hertz, as a President’s Circle member, I usually could get free upgrades with lots of upgraded options, but not yesterday. So at the last minute, I found SixT had similar offer but with much nicer car options, X1 and X2 VS Hertz’s Nissan Rogue for similar price for a month! Highly recommended!

Good morning! For those of you considering renting a vehicle in Costa Rica. If you have insurance through your credit card company, please e-mail them prior to your arrival and PRINT a copy of what they send you. It will detail what coverage you have and allow this process to go as smoothly as ours did. Firstly, let me just say that we had a wonderful rental experience! From start to finish, it was a smooth and quick process. Once we arrived at the airport we walked outside to the agent holding the “SIXT” sign. We gave him our name, which he had on a printed list. From there he informed us that it would be a 10 minute wait, to ensure no one else was needed the shuttle. A short 5 minutes later he informed us that we could get in the shuttle. It was a quick 5-7 minute drive from the airport to the rental car office. The shuttle driver was very friendly and carried on pleasant conversation. Once we arrived at the office he downloaded our bags and wished us a great trip. We were the only people on the office and were able to walk up to the front desk immediately. The desk agent was friendly and professional. We gave him the reservation name and he asked us about insurance for the vehicle. We informed him that we had insurance through our credit card company, Amex, and provided him with a copy of the e-mail we had requested from Amex, which outlined the insurance. Once this was provided no further questions were asked about insurance. He then informed us of the deposit amount required, $800, which we had previously read about. After we provided the credit card, he explained that if anything were to happen during our trip, how it would be billed through Amex, and then reimbursed. We then proceeded outside to do a walk around of the vehicle. He showed us the emergency roadside equipment in the trunk and ensured that all the tools to change a tire were in the trunk area. He also showed us where the registration documents and the gas release lever were. We then proceeded to walk around the vehicle, take pictures, and he expressed that all minor scratches were already noted and not to worry about those. The car was a little over a year old with little wear and tear. Both the inside and out were extremely clean and freshly washed/detailed. From start to finish it was a short 20 minutes or less. There were no hidden fees or surprises! Overall, a very pleasant and easy rental car experience! We will definitely use this company again when considering renting a vehicle in any country they operate out of! Thank you for making this an enjoyable process!

SIXT went above and beyond for us! When our reserved car was not available at check in they worked diligently to ensure a solution. We are vacationing an hour and a half from the airport but they delivered the right car to us the next day. Kong and Lorna have our heart felt thanks for their excellent service. Thank you for making our vacation special with extra special service and care!

The car has damages that no one mentioned to me until I discovered it, and I called customer service and informed them as well. I returned the car as I received it, and there were no employees to receive it, and after I left, they contacted me to inform me that there was damage to the car. This is unacceptable and illogical. This is an unprofessional method. To stay in the car rental market, I think it is a bad start for you, and I will not do this experience with you again, and I will not recommend your company to anyone. Also, I used the car for less than 70 miles, less than a quarter of the gas tank, and they charged me the full price of the gas tank.

i reserved a car via Expedia. Expedia rented me an advertised a RAV4 SUV as being available gave me a price and basically I reserved it early in the morning. When I showed up later in the day Sixt had no cars at all and basically tried to upgrade me and charge me another $150 to rent one of their high-end SUVs. the counter folks were very nice and clearly did not want me to get mad. they offered me the bmw suv then for another $100. When I talk to them it was july 4th weekend and they actually had no rav4 or like cars coming in and there was basically no cars available. I had had my friend drop me off and I was stuck at the airport having to scramble to get somebody else to come pick me up. Not a very good experience with this company or expedia and completely false advertising. complete waste of my time. they said this happens all the time here expedia rents cars that are not available. Sucks. avoid using expedia unless you confirm the car ahead of time. now my phone is out of battery and i may miss my ride. not good!

Had a great experience with SIXT recently. I could select the car before getting off the plane which was very convenient. Was pleased to find a nice upgrade to a BMW from the Toyota that was booked. Nice office at the rental car complex, good signage everywhere and very friendly staff. Return was also super easy. Car itself was very clean and super fun to drive.